Shipping policy

At Element Care, we aim to provide flexible delivery and collection options for both retail and trade customers across Australia.

This Shipping & Collection Policy outlines how orders are processed, shipped, collected and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days unless otherwise stated.

Processing times may vary during:

Customers will be notified where significant delays occur.

Element Care offers standard and express postage options across Australia where available.

Estimated shipping times are provided as a guide only and may vary depending on:

Once an order has been dispatched, delivery timeframes are outside of Element Care’s direct control.

Tracking information will generally be provided once an order has been dispatched where applicable.

If Authority to Leave is selected at checkout or arranged with the carrier, Element Care is not responsible for parcels once marked as delivered.

Element Care may offer local delivery within selected Melbourne metropolitan areas.

Local delivery availability, minimum order values and delivery fees may vary depending on location and order size.

Delivery windows provided are estimates only and may change due to traffic, weather or operational requirements.

Customers are responsible for ensuring delivery information is accurate and accessible at the time of delivery.

Click & Collect may be available on selected orders.

Customers will receive notification once their order is ready for collection.

Orders must not be collected until confirmation has been provided by Element Care.

Element Care reserves the right to refuse collection where order verification cannot be reasonably confirmed.

Customers are responsible for ensuring shipping and delivery details are accurate at the time of purchase.

Element Care is not responsible for delays, losses or additional charges resulting from incorrect address information provided by the customer.

Where parcels are returned due to incorrect information or failed delivery attempts, additional shipping fees may apply for re-dispatch.

If your order arrives damaged, incomplete or appears lost in transit, please contact Element Care as soon as possible.

We may request:

Element Care will reasonably assist customers with carrier investigations and claims where applicable.

Certain products may require special freight arrangements due to size, weight or supplier handling requirements.

Additional shipping fees or extended handling times may apply to oversized, bulky or custom ordered items.

Customers will be contacted prior to dispatch where additional freight charges are required.

Risk in products passes to the customer upon delivery or collection.

Ownership of goods remains with Element Care until payment has been received in full.

For shipping, delivery or collection enquiries, please contact us through the link here

Element Care
Melbourne, Victoria
Website: elementcare.com.au